1. What size should I order?
If you are between two sizes, we recommend sizing up.
2. What materials are used to make the underwear?
We use a blend of polyester and elastane. By using recycled materials, we help to protect the natural resources of our earth.
3. How do I care for my underwear?
We recommend gentle wash. Do not tumble dry.
4. How long does shipping take?
Shipping times vary based on location. Our delivery times for shipments within Germany are 2 to 3 working days, to other European countries 3 to 5 working days. We will do our best to get your package to you as soon as possible.
5. What is your return policy?
We accept returns within a certain timeframe as long as the item is in its original condition. Please refer to our return policy for more information.
6. Can I exchange my underwear if it doesn't fit?
Yes, we offer exchanges for sizing issues. Please refer to our exchange policy for more information.
7. What do I do if the underwear I want is out of stock?
Write us an email at firstname.lastname@example.org or use the contact form. We will then take care of your request.
8. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay and Klarna.
9. Do you offer gift wrapping?
Yes, we do. Our underwear is lovingly packed by hand.
10. Can I track my order?
Yes, you will receive a tracking number once your order has shipped.
11. Are there any sales or promotions currently available?
We launch discount campaigns on certain occasions. Subscribe to our newsletter to stay up to date.
12. Are your products ethically produced and sustainably sourced?
By using recycled materials, we help to extract less oil and natural gas from the earth. We are committed to helping promote sustainability for a better world.